How to update or reset your password

I know my password but want to change it

• Use the link to 'sign-in'.
• Use the main menu to navigate to your dashboard.
• View navigation options inside the dashboard.
• Select ‘settings’, then ‘edit settings’.
• Next, select ‘update password’.
• Type in your new password, choosing something memorable and secure.
• Use the ‘save changes’ button.

I don’t know my password and want to reset it

• Visit the platform and use the link to ‘sign in’.
• Scroll down and select ‘forgotten password’.
• Type in your email address and use the ‘send password reset link’.
• Wait a few minutes and check your inbox, including spam and junk mail.
• Use the button in the email (or copy the URL if the button does not display).
• Type in your new password, choosing something memorable and secure.
• You’re now ready to log into the platform as usual.

I haven’t received an email

• Are you using the right email account? To make sure, try searching for the email you received when you first registered for the platform.
• Have you checked your spam and junk folders?
• Have you whitelisted this email address: support@madeopen.co.uk
• Have you got a ‘sub-account’ that is managed elsewhere by a different email account?