What is your process for closing down a platform?

We strive to provide you with the best platform and service for your community. However we do understand that sometimes you may have a change in strategy or there may be other external factors that result in you needing to close down your platform and end your software licence with us.

We do not charge for closing down platforms that you do not wish to continue with at the end of your contract term. However, we do charge a small fee of £100 to close down a platform if you serve an early notice period. Please refer to your Whitelabel Agreement for more information about notice periods.

As data controllers of your community, you are responsible for protecting and preserving the data added by you and your members. As data processors, we have a duty to export and securely provide all member generated data to you if you wish to stop using our software.

Here are the steps we will follow for closing down your platform.

Step 1. Agree date of closure

Customer to inform Made Open of your intention and agree a date of closure. Note: we require a minimum of 2 week’s notice to schedule in the close down work.

Step 2. Inform members

Customer to prepare and send a mass message all members, informing them that their site will be closing down on the agreed date. Members should be given at least a week’s notice period to close their account on the platform prior to close down. Members can close their account via their personal dashboard.

Note: if you are transferring your community members to another software provider, you will be required to inform them of your plans, explain who (if any) software provider will have access to their data and give them to option to ‘opt out’ of the data transfer.

Step 3. Close platform

Made Open will close your platform on the agreed date. If your platform is managed by one of our Strategic Partners, it will also be removed from their strategic partner CMS dashboard.

Step 4. Export and send data

Made Open will extract your platform data and send a secure zip file to an agreed single point of contact. Note: The raw member and activity data will be sent as separate CSV files and will vary in complexity depending on what features and functionality you had on your platform. Made Open are unable to export images that have been added to activities.