Help with emails

In order to verify your platform membership and to communicate priority messages to you, we send notifications via your provided email account. We have limited the amount of emails sent to our members, restricting the email bulletins for registration or high priority activity details. You will be able to access all of your notifications within the platform via your dashboard.

Verify your email

Use the link from our registration email to sign in.

Check your spam

If you haven’t received an email, check your junk and spam folders.

Spell check

Check if you made mistakes in your email when registering.

What do you use my email address for?

This Privacy Policy explains how Made Open collects and processes your personal data through your use of the platform. The policy is intended to meet our duties of transparency under the “General Data Protection Regulation” or “GDPR”.

We care about your privacy and are committed to protecting your personal data. Here are our promises to you:

To only collect personal information from you when it improves your experience of our platform.
To ask for and record your consent for collecting personal information.
To never sell your personal information to third parties.
To explain why we are asking for personal information when we ask for it (unless it is obvious).
To protect your data and store it safely.
To respect your wishes and rights in regard to our storage of your data.
To only send emails relevant to your use of the website.
To never send you marketing related emails without your express consent.

Check your platform's privacy policy for full details of how your data is captured, stored and used.

Why am I not receiving emails from the platform?

Check that you have 'whitelisted' the platform's email.

How to whitelist an email address

Whitelisting tells your email client that you know this sender and trust them, which will keep emails from the sender out of the junk folder.

Outlook	Access the link: "I trust sender@theirdomain.com. Always show content."
Gmail	Drag-and-drop the email to the “Primary” tab. Say 'yes' to “This conversation has been moved to Primary. Do this for all future messages from sender@theirdomain.com?”
Yahoo! Mail	Select the '+' symbol next to the sender's name and use the link to 'add to contacts'.
Apple mail	Select 'From', or 'Reply-to' on an email and then you can choose to 'Add to Contacts' or 'Add to VIPs'.
Android	Touch the picture of the sender that displays before the message. Tap 'Add to contacts'.
AOL mail	Select the sender's 'From' name under the subject line and select 'Add contact'.